Refund and Return Policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is reflected.
If you’ve done all of this and still haven’t received your refund, you can contact us by emailing onvibelab@outlook.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onvibelab@outlook.com and send your item to: Alajuela, Alajuela, Alajuela, 20101, Costa Rica.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver and they will be notified about your return.
Shipping
To return your product, you should mail it to: Alajuela, Alajuela, Alajuela, 20101, Costa Rica.
Shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is reflected.
If you’ve done all of this and still haven’t received your refund, you can contact us by emailing onvibelab@outlook.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onvibelab@outlook.com and send your item to: Alajuela, Alajuela, Alajuela, 20101, Costa Rica.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver and they will be notified about your return.
Shipping
To return your product, you should mail it to: Alajuela, Alajuela, Alajuela, 20101, Costa Rica.
Shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.